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Mule Account FAQ

why my account has been locked and what should i do?

fut security answer are case sensitive, never trying to login more than 4 times if it was wrong, otherwise the account will get locked.

if your account has been locked, please contact ea staff to solve it.

contact link: help.ea.com/en/fifa/fifa-2015/


what should i do my account has been blocked, banned or fut club removed?

once your account has been blocked, banned or fut club removed after you purchased within 24 hours, please make a screenshot of webapp and submit the problem in here https://www.game7power.com/problem soon, our staff will check your account and reply you via email.

why my coins amount don’t match after i bought mule account?

once you found the coins does not match your bought, please submit your this problem in here https://www.game7power.com/problem soon, our staff will check your account and relpy you via email.

why my fut security answer is wrong?

fut security answer are case sensitive, never trying to login more than 4 times if it was wrong, otherwise the account will get locked.

then you can login web app to check your acccount information.

how to login your web app: https://www.game7power.com/help/2-2-fifa-origin-accountweb-app-login-flowchart

login other accounts, you can watch the video of psn & xb live consoles or view the login flowchart.


why i can not access fut web and what should i do?

whether your account is purchased or your own, sometimes will appear that not being able to access fut via consoles or webapp, even every once in a while you succeed geting in but shortly after you get kicked out again.

please change your psn password or login again after a while when the ea server is not blocked. of course, you can contact ea staff to solve this problem.

why i can not receive the origin 6-digit code when i login webapp or consoles?

the origin 6-digit code in your account email, please login your email and find the code in the inbox or spam folder.

how to login your email to get code? click here https://www.game7power.com/email

and you also can see our psn or xb live conloses login flowchart.

what should i do the psn password is wrong?

if your psn password is wrong after you bought in our store, please submit the problem via https://www.game7power.com/problem soon, our staff will check it and reply you via email.

how to add or remove a new account on xb live?

please click "more" to view the flowchart.


how to add or remove a new account on PS?

please click "more" to view the flowchart.


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